Creating a "Director of First Impressions"
Customer Service, Patient Relations & Telephone Techniques
Friday, Sept 17
9 am - 12 pm
Washington Hospital, Fremont
Registration Flyer
Good telephone manner and patient relations techniques create a positive first and lasting impression and are essential to the success of a medical practice. This 3 hour practice seminar will provide valuable training for both front and back office staff to handle patients and tasks professionally and efficiently using superlative customer service skills. Interactive Skits demonstrating the "Wrong" and "Right" ways of patient interactions and a Listening Skills Quiz are utilized to demonstrate the techniques. Debra Phairas, MBA, and President of President of Practice & Liability Consultants, LLC will be the presenter.
PRICE
ACCMA Members: $99 (if two or more people from your office attend, the cost is $99 for the first person and $85 for
each additional person
Non-Members: $199 per person
Click here to download the Registration Flyer
News
- CalOSHA ATD Regulations
- CMA has released a new "On-Call" document to help physicians understand new CalOSHA standards that require employers in health care settings to protect employees from aerosol transmissible diseases.
- Medi-Cal Payments on Hold
- While most physicians continue to be paid for Medi-Cal claims, some Medi-Cal payments are being held up while the California Legislature negotiates a new State budget.
- PECOS Enrollment Update
- To ensure adequate time to process applications before the January 3, 2011. Medicare is strongly encouraging physicians who are not currently enrolled in PECOS to initiate Medicare enrollment.
- MBC Notice to Consumers
- California physicians are now required to provide a "Notice to Consumers" to notify patients that they are licensed and regulated by the Medical Board of California (MBC). Find resources to comply.